Returns & Exchanges
Mountain High Outfitters is committed to ensuring you have the right gear for your next adventure, offering a 30-day window for returns on unworn, tagged merchandise. We strive to make your exchange or refund process as seamless as the trail ahead.
Initiate Your Return
Visit our online returns portal with your order number and zip code to select the items you wish to send back and receive a prepaid shipping label.
Prepare the Package
Securely pack your items in their original packaging, ensuring all original tags are attached and the gear is in new, resellable condition.
Ship It Back
Affix the provided return shipping label to your package and drop it off at any authorized carrier location or your nearest Mountain High Outfitters storefront.
Receive Refund or Exchange
Once our warehouse team inspects your return, we will process your refund to the original payment method or ship out your requested exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing